We want you to be Dizzi with excitement — not disappointment. If something goes wrong with your order, here’s how we handle returns and refunds:
Damaged or Incorrect Orders
- If your package arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery.
- Email us at nicole@dizzibrands.com with your order number, a description of the issue, and photos if possible.
- We’ll send out a replacement or issue a refund (your choice) as quickly as possible.
Returns
Because our products are food items, we cannot accept returns once the package has been opened. This ensures safety, quality, and compliance.
Unopened boxes may be eligible for return within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the error was on our end.
Refunds
- Refunds will be issued back to your original payment method.
- Processing times vary by bank/credit card company but usually take 5–10 business days.
- If you haven’t received your refund after 10 days, please contact your bank first, then reach out to us.
Important Notes
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- All alcohol added to Dizzi products is your responsibility. We provide the mix; you provide the liquor. Refunds cannot be given for flavor preferences or effects of alcohol.
- “Lick Responsibly” — you must be of legal drinking age in your country to consume Dizzi.
