2.5 Gallon Box - Vanilla Bourbo

Turn your frozen drink machine into a crowd-pleasing boozy dessert station with our Vanilla Bourbon Dizzi Mix. Each 2.5 gallon box is perfectly portioned for smaller margarita or slushie machines — making it ideal for restaurants, bars, or event venues that want to serve premium alcohol-infused ice cream without the hassle.

We want you to be Dizzi with excitement — not disappointment. If something goes wrong with your order, here’s how we handle returns and refunds:

Damaged or Incorrect Orders

• If your package arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery.

• Email us at nicole@dizzibrands.com with your order number, a description of the issue, and photos if possible.

• We’ll send out a replacement or issue a refund (your choice) as quickly as possible.

Returns

Because our products are food items, we cannot accept returns once the package has been opened. This ensures safety, quality, and compliance.

Unopened boxes may be eligible for return within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the error was on our end.

Refunds

• Refunds will be issued back to your original payment method.

• Processing times vary by bank/credit card company but usually take 5–10 business days.

• If you haven’t received your refund after 10 days, please contact your bank first, then reach out to us.

Important Notes

• We are not responsible for orders shipped to incorrect addresses provided by the customer.

• All alcohol added to Dizzi products is your responsibility. We provide the mix; you provide the liquor. Refunds cannot be given for flavor preferences or effects of alcohol.

• “Lick Responsibly” — you must be of legal drinking age in your country to consume Dizzi.

We know you’re excited to get Dizzi in your freezer, so here’s how we ship your boozy ice cream mixes:

Processing Times

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• You’ll receive a confirmation email with tracking details once your order ships.

Shipping Methods & Rates

• Standard Shipping (3–7 business days): Calculated at checkout.

• Expedited Shipping (2–3 business days): Available in most areas.

• International Shipping: Currently available to select countries. Rates and delivery times vary and will be shown at checkout.

Product Safety

• All Dizzi products are shelf-stable powder mixes and ship at room temperature (no dry ice required).

• Store in a cool, dry place until you’re ready to mix it up with your favorite liquor.

Restrictions

• We cannot ship to P.O. Boxes, APO/FPO addresses, or countries that prohibit alcohol-related products (even though our mixes ship without alcohol).

• Customers are responsible for ensuring Dizzi products are legal to import into their country/region.

Order Tracking

Every order comes with a tracking number. You’ll get updates as your Dizzi mix makes its way from our warehouse to your door.

Lost, Stolen, or Delayed Packages

• Once your order leaves our facility, we rely on our shipping partners (UPS, FedEx, USPS) for delivery.

• If your package is lost or stolen, please contact the carrier directly and then reach out to us at nicole@dizzibrands.com — we’ll do everything we can to help.

Questions?

We’re here to help. Contact us anytime at nicole@dizzibrands.com and we’ll make sure you get Dizzi without the hassle.